The user’s experience is the only experience

Have you ever had an issue with a digital product & reported it only to be told “it’s working fine for me”? This is literally the most useless feedback ever. Especially when it’s positioned as the quasi-solution. Each individual has an individual experience with your product. it’s…

Completing the loop

I’ve been meaning to write this post for quite some time as ‘the feedback loop’ is something that I think is more important in human communication than anything else - especially when it comes to technology. Many people have written about feedback loops concerning visual feedback (i.e. does…